Clean Value Privacy Policy
CLEAN VALUE PRIVACY POLICY
READ THIS POLICY CAREFULLY BEFORE BROWSING THIS
WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS
WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE
TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR
SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE
APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.
Clause 1
Privacy Policy
1.1
For the purposes of this section, Personal
Information will be understood in accordance with the definition provided in
the Protection of Personal Information Act 4 of 2013 ("the Act") and
in accordance with the definition of Personal Data in Article 4(1) of the
General Data Protection Regulation GDPR (EU) 2016/679. We also subscribe to the
principles for electronically collecting personal information outlined in the
Act, and the further legislation referred to therein. We endeavour to ensure
the quality, accuracy and confidentiality of Personal Information in our
possession.
1.2
In adopting this Privacy Policy, we wish to
balance our legitimate business interests and your reasonable expectation of
privacy. Accordingly, we will take all reasonable steps to prevent unauthorised
access to, or disclosure of your Personal Information. However, it is
impossible to guarantee that your Personal Information shall be 100% secure.
1.3
In utilising our website, using our services
or otherwise if your information is submitted to us through a lead generation
services, users may be asked to provide the following information (Personal
Information):
1.3.1
First Name
1.3.2
Surname
1.3.3
Email
1.3.4
Physical Address
1.3.5
Phone Number
1.3.6
Language
1.3.7
Bank Account
Details
1.3.8
Company/CC/Business
Name
1.3.9 Company/CC/Business Registration Number
1.4
We will attempt to limit the types of Personal
Information we process to only that to which you consent to (for example, in
the context of online registration, newsletters, message boards, surveys,
polls, professional announcements, SMS, lead generation, MMS and other mobile
services), but, to the extent necessary, your agreement to these this Privacy
Policy constitutes your consent as contemplated in section 69 of the Act Act
and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we
will seek to obtain your specific consent in future instances should we deem
same required by law and where your consent herein might not be lawfully
sufficient.
1.5
We will not collect, use or disclose sensitive
information (such as information about racial or ethnic origins or political or
religious beliefs, where relevant) except with your specific consent or in the
circumstances permitted by law.
1.6
By agreeing to the terms contained in this
Privacy Policy, you consent to the use of your Personal Information in relation
to:
1.6.1
The provision and
performance of our services to you
1.6.2
Informing you of
changes made to our website
1.6.3
The provision of
marketing related services to you by us
1.6.4
Responding to any
queries or requests you may have
1.6.5
Developing a more
direct and substantial relationship with users
1.6.6
Developing an
online user profile
1.6.7
Understanding
general user trends and patterns
1.6.8
For security,
administrative and legal purposes
1.6.9
The creation and
development of market data profiles
1.7
Although absolute security cannot be
guaranteed on the internet, we have in place up-to-date, reasonable technical
and organisational security measures to protect your Personal Information
against accidental or intentional manipulation, loss, misuse, destruction or
against unauthorised disclosure or access to the information we process online.
1.8
While we cannot ensure or warrant the security
of any Personal Information you provide us, we will continue to maintain and
improve these security measures over time in line with legal and technological
developments.
1.9
We store your Personal Information directly,
or alternatively, store your Personal Information on, and transfer your
Personal Information to, a central database. If the location of the central
database is located in a country that does not have substantially similar laws
which provide for the protection of Personal Information, we will take the
necessary steps to ensure that your Personal Information is adequately
protected in that jurisdiction by means of ensuring that standard data
protection clauses are enforced as envisaged by the GDPR.
1.10
Your information will not be stored for longer
than is necessary for the purposes described in this Privacy Policy or as
required by applicable legislation.
1.11
The Personal Information we collect from users
shall only be accessed by our employees, representatives and consultants on a
need-to-know basis, and subject to reasonable confidentiality obligations
binding such persons.
1.12
We shall have the right, but shall not be
obliged, to monitor or examine any information and materials including any
website link that you publish or submit to us for publishing on the Site. You
shall be solely responsible for the contents of all material published by
yourself.
1.13
We constantly review our systems and data to
ensure the best possible service to our users. We do not accept any users, or
representatives of users, under 18 years of age or who otherwise does not have
the relevant capacity to be bound by this Privacy Policy.
1.14
We will not sell, share, or rent your Personal
Information to any third party or use your e-mail address for unsolicited mail.
Any emails sent by us will only be in connection with the provision of our
services and/or the marketing thereof.
Clause 2
Your Rights
2.1
A user has the right:
2.1.1
of access to
their Personal Information stored and processed by us. This may be done by
emailing us at the address referred to in clause 7.5.3
below;
2.1.2
to rectification
of Personal Information that we hold on a user's behalf, in instances where
such Personal Information is incorrect or incomplete;
2.1.3
of erasure of
Personal Information ("right to be forgotten") if such information is
no longer needed for the original processing purpose, alternatively if a user
withdraws their consent and there is no other reason or justification to retain
such Personal Information, further alternatively, if a user has objected to
such Personal Information being processed and there is no justified reason for
the processing of such Personal Information;
2.1.4
to restrict/suspend
processing of Personal Information to only that which is strictly necessary for
us to perform our services to you;
2.1.5
if we breach any
of the terms of this Privacy Policy, to complain to the requisite data
protection authority in their territory;
2.1.6
to withdraw their
consent at any time, if processing of Personal Information is based on consent;
2.1.7
to object to
processing of Personal Information, if such processing is based on legitimate
interests; and
2.1.8
to object to the
processing of Personal Information for direct marketing purposes.
Clause 3
Disclosure of Personal Information
3.1 We do not disclose your Personal Information to anyone outside Party.
Clause 4
Log Files
4.1
When you visit the website, even if you do not
create an account, we may collect information, such as your IP address, the
name of your ISP (Internet Service Provider), your browser, the website from
which you visit us, the pages on our website that you visit and in what
sequence, the date and length of your visit, and other information concerning
your computer's operating system, language settings, and broad demographic
information. This information is aggregated and anonymous data and does not
identify you specifically. However, you acknowledge that this data may be able
to be used to identify you if it is aggregated with other Personal Information
that you supply to us. This information is not shared with third parties and is
used only within the company on a need-to-know basis. Any individually
identifiable information related to this data will never be used in any way
different to that stated above, without your explicit permission.
Clause 5
Cookies
5.1
We use cookies. A cookie is a small piece of
information stored on your computer or smart phone by the web browser. The two
types of cookies used on the Website are described below:
5.1.1
"Session
cookies": These are used to maintain a so-called 'session state' and only
lasts for the duration of your use of the Website. A session cookie expires
when you close your browser, or if you have not visited the server for a
certain period of time. Session cookies are required for the Platform to
function optimally, but are not used in any way to identify you personally.
5.1.2
"Permanent
cookies": These cookies permanently store a unique code on your computer
or smart device hard drive in order to identify you as an individual user. No
Personal Information is stored in permanent cookies. You can view permanent
cookies by looking in the cookies directory of your browser installation. These
permanent cookies are not required for the website to work, but may enhance
your browsing experience.
Clause 6
Links from the website
6.1
The services available through the Website,
may contain links to other third party websites, including (without limitation)
social media platforms, payment gateways, appointment scheduling and/or live
chat platforms ("Third Party Websites"). If you select a link to any
Third Party Website, you may be subject to such Third Party Website's terms and
conditions and/or other policies, which are not under our control, nor are we
responsible therefore.
6.2
Hyperlinks to Third Party Websites are
provided "as is", and we do not necessarily agree with, edit or
sponsor the content on Third Party Websites.
6.3
We do not monitor or review the content of any
Third Party Website. Opinions expressed or material appearing on such websites
are not necessarily shared or endorsed by us and we should not be regarded as
the publisher of such opinions or material. Please be aware that we are not
responsible for the privacy practices, or content, of other websites, either.
6.4 Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Clause 7
Application Of The Electronic Communications
And Transactions Act 25 Of 2002 ("Ect Act")
7.1
Data Messages (as defined in the ECT Act) will
be deemed to have been received by us if and when we respond to the Data
Messages.
7.2
Data Messages sent by us to a user will be
deemed to have been received by such user in terms of the provisions specified
in section 23(b) of the ECT Act.
7.3
Users acknowledge that electronic signatures,
encryption and/or authentication are not required for valid electronic
communications between us and users.
7.4
Information to be provided in terms of section
43(1) of the ECT Act:
7.4.1
Users warrant
that Data Messages sent to us from any electronic device, used by such user,
from time to time or owned by such user, were sent and or authorised by such
user, personally.
7.4.2
This Website is
owned and operated by Prime Cleaning Suppliers (Pty) Ltd.
7.5
Address for service of legal documents: 1
Pepper Place, Rainbow Park 2, Montague Gardens, Cape Town, South Africa.
7.5.1
Contact Number:
0215514570.
7.5.2
Website - located
at http://www.cleanvalue.co.za
7.5.3
Email address:
legal@cleanvalue.co.za
Clause 8
Lodging of Complaints
8.1
We only process your Personal Information in
compliance with this Privacy Policy and in accordance with the relevant data
protection laws. If, however you wish to raise a complaint regarding the
processing of your Personal Information or are unsatisfied with how we have
handled your Personal Information, you have the right to lodge a complaint with
the supervisory authority in your country.
8.2
You are able to contact our information office
if required at:
Prime Cleaning Suppliers
Clare Hodges
Telephone: +27 21 551 4570
8.3 Information
Regulator:
You
can also contact the Information Regulator if you are unhappy with how we have
used your Information. Their contact details are as follows:
The
Information Regulator (South Africa)
33
Hoofd Street
Forum
III, 3rd Floor Braampark
P.O
Box 31533
Braamfontein,
Johannesburg, 2017
Complaints
email: complaints.IR@justice.gov.za